Please email us at support@thedaio.com within 7 days of delivery.
Include your order number and any details, we’ll take care of it.

Make sure to check your spam or junk folder. Sometimes it ends up there! Still can’t find it? Email us and we’ll resend it.

Orders usually take 1–3 business days to process. During busy times or holidays, it might take a little longer. 

We appreciate your patience!

Oops! Please email us with your order number. We’ll fix it as quickly as possible.

Once your order is processed, we’re unable to make any changes. Please make sure your items and shipping address are correct before purchasing.
If you’re unsure, feel free to email us at support@thedaio.com before placing your order. We’re always here to help!

Orders can be cancelled due to payment issues or if an item sells out. You’ll get a full refund and an email update if this happens.

Oops! Please email us with your order number and a photo of what you received. We’ll fix it as quickly as possible!

We accept major credit cards (visa, mastercard, etc.), PayPal, Apple Pay.

We’ve got you. Reach out anytime at support@thedaio.com, we’re happy to help.

We currently ship within the United States and Canada only.
But don’t worry, we’re working on expanding worldwide soon. Stay tuned!

Once processed, orders usually arrive within 3–8 business days in the US and Canada.

Shipping typically ranges from $9–$14 depending on your location.
Enjoy free shipping on orders over $80. (Update with your actual threshold.)

For international orders (once available), taxes and duties may apply based on your country’s regulations. These fees are not included at checkout and are the customer’s responsibility.

All items are final sale. Due to our small-batch production and limited inventory, we’re currently only able to offer exchanges.

Items must be unused, in their original condition and packaging. Please reach out to us at support@thedaio.com within 7 days of receiving your order to start your exchange.

We’d love to hear from you! If you’re passionate about what we do and think we’d be a great fit, email us at hello@thedaio.com with your media kit or links to your work.

We’re always open to meaningful partnerships. Reach out to hello@thedaio.com with your proposal or idea. We’ll get back to you as soon as we can.

For media requests, interviews, or features, contact us at hello@thedaio.com.
We’d be happy to chat!

We’re always looking to grow our community through thoughtful partnerships.
If our products and philosophy resonate with you, we’d love to explore the opportunity.
Email us at hello@thedaio.com with your store details.
Together, let’s bring more joy to our everyday.